AZA Builds LLC, doing business as AZA Restoration (“AZA Restoration,” “we,” “us,” or “our”) is committed to protecting your personal information and handling it with care, transparency, and respect. This Privacy Policy explains what information we collect, how we use it, how it is shared, and the rights you have under the Virginia Consumer Data Protection Act (“VCDPA”) and applicable federal laws. It applies to all users of azarestoration.com (the “Site”), individuals who request estimates, enter into contracts with us, or otherwise communicate or engage our services.
We collect only the information necessary to evaluate damage, provide estimates, perform restoration and construction services, coordinate with insurance providers, and maintain required business and legal records.
We may collect your name, email address, telephone number, and property address related to your project. This information is used for communication regarding scheduling, estimates, invoices, change orders, and warranty services. We do not disclose property addresses publicly without consent.
We collect information related to property damage such as water, fire, mold, storm impact, structural conditions, and access requirements. This may include access credentials (keys, gate codes, alarm codes) strictly for jobsite access.
We maintain photographic and video documentation of existing conditions, work progress, and completed repairs. This is used for insurance claims, compliance, quality control, and legal or warranty purposes. Marketing or portfolio use only occurs with your express written consent. All documentation is treated as confidential project records.
We may collect insurance carrier details, policy numbers, claim numbers, and adjuster contact information solely for claim coordination.
We collect payment details for processing transactions. We use PCI-DSS compliant third-party processors and do not store full card information on our systems.
We retain emails, messages, call logs, and project notes as part of the official project file.
We may collect IP address, browser type, device information, and site usage data. Cookies are used for functionality and analytics only, not advertising.
We do not knowingly collect sensitive personal data. If such data is incidentally collected, it is used only when necessary and deleted when no longer required.
We use your information to prepare estimates, perform restoration services, manage contracts, process payments, coordinate with insurance carriers, obtain permits, comply with legal obligations, maintain records, respond to disputes, and send service-related communications. Marketing communications are sent only with consent.
We process data based on contract performance, legal obligations, legitimate business interests, and consent where required. We do not sell personal data, engage in targeted advertising, or perform profiling with legal effects.
We do not sell personal data. We may share information with insurance carriers, subcontractors, suppliers, service providers, engineers, inspectors, legal authorities, and parties involved in business transactions where necessary.
We do not knowingly collect data from children under 13. If such data is identified, it is deleted promptly.
We comply with CAN-SPAM requirements. Marketing emails include clear identification, accurate subject lines, and opt-out options. Unsubscribe requests are honored within 10 business days. Transactional emails cannot be opted out of as they are required for service delivery.
Photography, video, and drone documentation are essential for restoration work and insurance compliance. We do not use identifiable property images for marketing without written consent. Drone operations comply with FAA Part 107 regulations.
You may request access, correction, deletion, portability, or opt-out of certain data uses. We do not sell data or engage in targeted advertising.
Requests can be sent to info@azarestoration.com with subject “VCDPA Privacy Request.” Response time is 45 days, extendable if needed.
Appeals may be submitted via email with subject “VCDPA Appeal.”
We retain data only as long as necessary for legal, tax, insurance, warranty, and contractual purposes. After that, it is securely deleted.
We use encryption, access controls, secure storage systems, PCI-compliant processors, and confidentiality agreements. No system is fully secure.
We use essential and analytics cookies only. No advertising or tracking cookies are used.
We are not responsible for external websites linked from our Site.
We may update this policy. Continued use of our services means acceptance of updates.
AZA Builds LLC d/b/a AZA Restoration
Email: info@azarestoration.com
Phone: (571) 506-6668
Website: azarestoration.com
Live dispatcher answers immediately — 24 hours a day, 365 days a year.
© AZA Builds LLC | DBA AZA Restoration. All rights reserved. Design by Valor& Media