Your Restoration Questions, Answered.

We guarantee a 90-minute on-site response, 24 hours a day, 7 days a week, across all of Northern Virginia. When you call (571) 506-6668, a live expert answers — never a machine — and dispatches the nearest crew immediately so we can stop the damage from spreading.

Yes. Disasters don’t keep business hours, and neither do we. AZA Restoration answers live and dispatches crews 24 hours a day, 7 days a week, 365 days a year — including nights, weekends, and holidays — throughout Fairfax, Loudoun, Prince William, Arlington, and the surrounding NoVA communities.

First, make sure everyone is safe and out of harm’s way. If it’s safe to do so, shut off the water main or the power to the affected area and call (571) 506-6668. Avoid entering rooms with sagging ceilings, standing water near outlets, or smoke. Our dispatcher will walk you through what to do while our crew is en route.

Yes. AZA Restoration is a Class A licensed contractor — the highest contractor classification in Virginia — and we are fully insured. That means we’re authorized to handle both the emergency mitigation and the full reconstruction of your property, all under one roof.

We do. AZA Restoration serves homeowners, landlords, property managers, HOAs, and commercial clients across Northern Virginia — from single-family homes and luxury estates to offices, retail spaces, and multi-unit buildings. One call rebuilds it all.

Yes. AZA Restoration bills your insurance carrier directly for covered work, so in most cases you’re only responsible for your deductible. We document every step with photos, moisture readings, and detailed scopes, and we coordinate directly with your adjuster to keep your claim moving.

Most policies cover sudden and accidental damage — a burst pipe, an appliance failure, a kitchen fire, or storm damage. Gradual issues like long-term seepage or deferred maintenance are often excluded. We’ll inspect the loss, explain what’s typically covered, and document everything so you have the strongest possible claim. Your policy and adjuster make the final coverage determination.

That’s common — and fine. You don’t need a claim number before we begin emergency mitigation, because acting fast actually limits the loss your insurer has to pay. We can start water extraction or board-up right away and help you file the claim and gather the documentation your carrier needs.

Every loss is different, so we provide a detailed, written estimate after inspecting the damage. When the work is covered by insurance, your out-of-pocket cost is typically just your deductible. We’re transparent about pricing and never start billable reconstruction without your approval and a clear scope of work.

Yes. AZA Restoration works with all major insurance carriers and is experienced with the documentation, Xactimate estimating, and adjuster communication they expect. You’re always free to choose your own restoration contractor — your insurer cannot require you to use theirs — and we advocate for a fair, complete restoration of your property.

Immediately. Water wicks into drywall and flooring within minutes, and mold can begin growing in just 24–48 hours. That’s exactly why AZA Restoration guarantees a 90-minute response — fast extraction and drying are the difference between saving your floors and cabinetry and tearing them out.

Most homes dry in 3–5 days, depending on how much water was involved and how long it sat before extraction. We place commercial air movers and dehumidifiers, then monitor moisture levels daily with professional meters — we don’t call it dry until the readings prove it truly is.

Yes. Fire restoration is about far more than the flames — smoke and soot embed in walls, HVAC systems, and contents. AZA Restoration cleans soot, removes corrosive residue, and uses professional deodorization (including thermal fogging and hydroxyl/ozone treatment as needed) to eliminate odor at the source, not just mask it.

Common signs include a persistent musty odor, visible black, green, or white growth, discolored or bubbling paint, and worsening allergy or respiratory symptoms indoors. Because mold thrives on hidden moisture, NoVA homes with past water damage are especially at risk. If you suspect mold, don’t disturb it — call us for an assessment.

Yes. As a full-service, Class A licensed contractor, AZA Restoration contains and remediates the mold, corrects the moisture source that caused it, and rebuilds everything from drywall to finishes. You never have to juggle a separate remediation company and a separate contractor — we do it all.

After a Northern Virginia storm, our crews provide emergency tarping and board-up to secure the property, then remove fallen debris, extract any water intrusion, and dry the structure. From there we move straight into permanent repairs — roofing, siding, windows, and interior reconstruction — so you have a single team from the first night through the last nail.

Yes. Emergency board-up, roof tarping, and temporary fencing are part of our 24/7 emergency response. Securing the property fast protects against weather, theft, and further damage — and it’s typically a covered, expected step under your insurance policy.

We do. AZA Restoration provides discreet, compliant including sewage backups, unattended deaths, trauma scenes, and other hazardous situations. Our technicians follow strict safety and decontamination protocols and handle the work with the professionalism and sensitivity these situations demand.

Absolutely — full reconstruction is where we shine. Because we’re Class A licensed, the same company that performs mitigation also rebuilds your space, from structural framing and drywall to flooring, cabinetry, paint, and high-end designer finishes. We restore your property to better-than-before condition.

All of Northern Virginia: Fairfax, Loudoun, Prince William, Stafford, Fauquier, and Arlington counties, plus the cities of Alexandria, Falls Church, Herndon, Manassas, and Manassas Park. If you’re in NoVA, we’re minutes away.